This is why Computers in Leeds have put together a comprehensive ‘what you need to know’ list below.
Q: What experience and technical knowledge has the supplier got?
Computers In Leeds answer: Computers In Leeds employs a vast number of professional individuals, each who has an impressive background of IT experience and knowledge ranging all the way from basic computer towers all the way to enterprise IT network installations. We are more than happy to demonstrate this at our Leeds customer service desk.
Q: How long has the supplier been in operation?
Computers In Leeds answer: Computers in Leeds has been in operation for 6 years now in which period we have built up a great reputation and many return customers.
Q: What is the company’s background history like?
Computers In Leeds answer: We have an excellent financial / trading history and we are pleased to boast that the majority of our business is from repeat custom.
Q: Are there references available for the supplier?
Computers In Leeds answer: With our online feedback log building up rapidly, we have many recommendations available – each has 5/5 stars. We are able to provide additional references if required from larger organisations.
Q: Are all goods provided compliant with software and health & safety regulations?
Computers In Leeds answer: All software provided by ourselves has a legitimate license. Each individual piece of IT equipment has been through an electrical safety checklist to confirm it is safe for reuse. Any hardware which isn’t deemed safe for reuse is sent for materials recycling.
Q: Can the supplier provide the goods at the required speed?
Computers In Leeds answer: We have many delivery options available to suit our customer requirements – these include: next day delivery before 10am, delivery using our own vehicles, pallet delivery, standard next day delivery etc.
Q: Is help available to setup hardware provided?
Computers In Leeds answer: We are able to provide a custom sales package to all our customers which even includes onsite installation. Support is available at our Leeds customer desk also.
Q: Is pricing competitive and reasonable?
Computers In Leeds answer: We strongly believe that purchasing used IT hardware is vastly more financially viable. Within the first 2 years of use, new IT hardware can lose up to 70% of its original sale value. All our IT hardware is price checked against current market values and discounts are available for multiple volume purchases.
Q: Is all the IT hardware compliant with data protection regulations as it is pre-used?
Computers In Leeds answer: A significant part of our reuse and recycling system is ensuring that all computer hardware we distribute is data sanitized and ready for reuse without any previous data stored from historic use.
Q: What after sales technical support is provided?
Computers In Leeds answer: Possessing vast IT computer knowledge, we’re able to offer after sales support either at our Leeds customer desk, on the phone or via email. In the event of any issues, we’re more than happy to resolve them.
Q: Is there a warranty available?
Computers In Leeds answer: We provide a standard warranty of 14 days but this is extendable for a small financial sum. As all our IT hardware is over 1 year old there isn’t usually any of the manufacturer’s warranty remaining.
Q: What return / ‘cooling off’ period is included?
Computers In Leeds answer: A standard cooling off period of 14 days is provided and you’ll have a further 14 days to return the goods to us. We’re very flexible as we rate customer satisfaction above anything else.
Q: Does the supplier have face to face customer service available?
Computers In Leeds answer: We trade online, via the phone and at our customer service desk (Leeds). Our face to face customer service is available 7am to 6.30pm weekdays.
Q: Does the supplier genuinely care that all buyers are happy with their products?
Computers In Leeds answer: We certainly do. Ensuring all our customers are delighted with their purchases is our priority – rated above financial returns.